Frequently Asked Questions

  • What is the purpose of PowerSafe?

  • Do I have to join PowerSafe to have my employees take PowerSafe training?

  • How long will it be until I may use our company's username and password?

  • Our company has multiple locations. May we have multiple administrators’ usernames and passwords?

  • I forgot my username and/or password. What do I do?

  • What courses do my employees need to take?

  • How do my employees take PowerSafe?

  • May my employees take PowerSafe courses from their homes?

  • The PowerSafe course I have selected is not opening. What do I do?

  • I clicked on “Start Course” and am not seeing the course. What do I do?

  • The screen display says, “Student could not be found.” What do I do?

  • How long is each course valid?

  • How long is each PowerSafe course?

  • What is the cost of each PowerSafe course?

  • How do I pay for PowerSafe courses?

  • I used a credit card to pay for the training. How do I receive a receipt?

  • When will I get the PowerSafe badge for each employee?

  • I need to verify training for a potential employee or contractor employee, but cannot find their training information online. What do I do?

  • Will my company be able to look up records?

  • How do I look up records of my employees?

  • How do I view or print reports of my students who have completed PowerSafe training courses?

  • What happens if a student begins the course but does not complete the course?

  • My administrator's Internet account is locked out. What do I do?

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